The Claim Process

How does the claim process work?

There are four broad stages to the claim process:

1. Initial consultation

To obtain free advice before you claim or to simply talk and ask questions, you can start your claim today online, or by calling us FREE on 0800 043 4299

If you do not want to pursue your claim after the initial consultation you can walk away – at no expense and with no strings attached. Anything you tell us will be dealt with in the strictest of confidence.

2. We prepare the evidence to prove that someone else was to blame for causing your accident or injury

In most cases we obtain the required medical evidence. We also value your losses and expenses and establish the extent of your injuries.

We have access to an extensive network of medical experts and other resources. This ensures you have the best chance of winning your case and receiving the highest level of compensation for your injuries. The process will take longer if the opponent does not accept blame and additional evidence is required.

3. We negotiate settlement out of court, or issue court proceedings

We may need to issue court proceedings if, for example, the opponent does not make any reasonable offer to settle or they continue to deny that they are to blame for an accident.

Even if court proceedings are issued, it does not necessarily mean that there will be a trial because it is still possible to achieve a settlement out of court by negotiation.

If your claim proceeds to settlement negotiations, we will advise you on what your claim is worth and negotiate settlement. We offer help and assistance after your claim has been concluded to help you gain the maximum benefit from any compensation you may receive.

4. Legal costs negotiations

If your claim succeeds and once compensation has been paid, we will recover the costs of pursuing the claim from the losing party.

How we work

We don’t just work for you. We work with you. We’ll sit down with you at the outset and agree on the best course of action. We’ll advise you in clear, simple language and let you know at every stage how your case is going.

You can tell us anything in complete confidence. In fact the more you tell us, the better we can help you.

We’re always here for you, just a phone call away, 24/7. You’re welcome to contact the lawyer handling your case direct by phone or email. If you’re not able to pop into our offices, we’ll gladly call round to your home or somewhere convenient for you.

We’ll never leave you in the dark or out on a limb.